Frequently Asked Questions
Everything you need to know about your next jewelry obsession.
How should I care for my Missoma jewelry?
To maintain the shine of your gold vermeil and sterling silver pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch and clean it gently with a soft, lint-free cloth.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders within the UK typically arrive in 2-3 business days, while international shipping can take 5-7 business days depending on the destination.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Does my jewelry come with a warranty?
Every Missoma piece comes with a 2-year warranty from the date of purchase. This covers manufacturing faults but does not include accidental damage or general wear and tear.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna.
Are your materials sustainably sourced?
Sustainability is at our core. We use 100% recycled gold and silver for our collections and are a certified member of the Responsible Jewellery Council.